Kindly expect body impressions. Top-quality mattress use extra-plush foams to create comfort layers designed to cradle your body and relieve pressure. After the first few weeks you sleep on your new mattress with these extra comfort layers, you will likely notice some body signatures. These impressions are normal. Any impression of less than 3cm of the original mattress height is normal, they indicate that the comfort layers are conforming to your body, which is what they are designed to do, and shouldn’t be considered a sign of defect or sagging.
A brand new mattress will often be firmer than what you’ve tried in the showroom. This firmness is caused by the brand new foam layers. As you continue to sleep on the mattress, the pressure from your body will relax the foam and mold it more and more into your sleeping form. Other than that, the foundation (divan, bed frame) used will also affect your sleeping experience. Age, quality of support, materials, and condition of the foundation of your mattress also plays a crucial role in this case. Therefore, firmness of new mattress or ‘feels different’ from in-store experience shouldn’t be considered as manufacturing defect.
The smell arising from your new mattress or pillow upon unboxing is absolutely normal. Please allow a minimum of 2 months for your new mattress to breathe in a well ventilated room, the smell will then fade away naturally.
This warranty is confined only to the first purchaser of the product from an authorized dealer.